Shipping and Returns
Free Shipping on orders of $50.00 (US) or more apply only within the Continental United States. Orders less than $50.00 (US) will be charged a $9.00 fee when shipped within the Continental United States.
We will happily ship internationally to meet your needs, but due to the additional shipping costs we are unable to provide the same shipping services as within the Continental United States.
All
Other Shipping Destinations Will Be Charged The Actual Shipping Cost Which Will Be Calculated And Added To Order.
Please Allow 5 to 7 Working Days For Your Order to be Processed and Shipped.
All PetSafe products come with a Lifetime Warranty on parts,
and a one (1) year warranty on labor.
After one year, there will be a labor charge for repair.
Return Policy
Satisfaction guaranteed.
100% money back if returned within 60 days, for any reason
For 61-90 days a 20% restocking fee will be charged
For 91-365 days a 30% restocking fee will be charged
To receive refund, product must be returned in the original packaging.
Defective or broken products will be replaced free of charge, as long as defect or break
is not caused by misuse or improper use of the product.
Return postage is paid by the customer for refunds, replacements, or repairs.
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Call 1-518-326-3199 for questions or assistance
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